A: To order your purchase:
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to add other products into the cart or click “Checkout” to proceed your payment for the products.
- Log into your account. If you do not have an account, please register an account before you make payment.
- Confirm your shipping address on the “Shipping Address” page then click on “Next” button.
- Select your shipping methods then click on “Next” button.
- Choose your payment method then click on “Next” button.
- Finally, please reconfirm your billing details and agree on the terms and conditions.
- Click on “Confirm Order” to complete the order.
Q: What are the payment methods available?
A: We offer the following kinds of payment methods:
- Internet Banking via FPX (Still in development)
- Visa / Mastercard / American Express Credit & Debit Cards
- Touch 'N Go E-Wallet
- DuitNow QRPay
- Invoice/Cheque/Offline Bank Transfer
Bank: Malayan Banking Berhad
Acc No: 5-1268-8235-326
Account Name: UTLT Solutions Sdn Bhd
Bank-In Date & Time:
Bank-In Reference No:
Total Amount Paid:
Your Order No:
Note: Your products will be held for delivery until payment is confirmed.
Q: How do I change my Account’s personal information and shipping address?
- Log in to your Account.
- Click on “Account Maintenance”.
- Edit your account information and shipping address as needed.
Q: I forgot the password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill in the email address that was used to register the account in the box.
- Click on “Submit”.
- A verification email will be sent to the email you have filled in. Once you have received the email, you may proceed to choose a new password for your account.
Q: Can I cancel an existing order?
A: Yes, only if the order is still at pending status and has not proceeded for shipping.
- Please send an email to our Customer Service at email@example.com with the message subject “Request to cancel order.”
- Orders that have been shipped cannot be cancelled.
A: All transactions are handled in MYR.
Q: How long will the delivery take?
A: Delivery usually takes an average of 3-5 business days. However, if there are any unforeseen circumstances, we will inform you accordingly.
Q: I would like to order products for wholesale or have some other questions about dropshipping/partnership/collaboration.
A: Please contact us at firstname.lastname@example.org for further discussion.
Q: I have other questions or doubts.
A: Please send us an email at email@example.com to address your questions.